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Question Wranglers' Meetup - November 2016

Join this opportunity for Question Wranglers, who help wrangle/reassign questions submitted via Ask an Expert by the public, to get familiar with your role and the tools available to make it easier. Ask questions, and share experiences & tips. (for eXtension Question Wranglers and others who are interested in joining the conversation).

Have specific topics or questions you'd like to have discussion around? Type it in the Comments section before the Meetup, or mention it when you join!

Anyone interested in reassigning and "wrangling" questions assigned to your Ask an Expert group may join in this conversation.
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This event will be conducted as a Zoom meeting.
Join from PC, Mac, Linux, iOS or Android: https://extension.zoom.us/j/548450759
 
Or join by phone:  +1 646 558 8656 (US Toll) or +1 408 638 0968 (US Toll)
    Meeting ID: 548 450 759

Topics for this Meet-up:
1) Introductions
2) Questions you have
3) Your concerns
4) Topics you'd like to share or discuss -- add to the Comments below.

Presenters

Beth Raney

Event Materials

Created by Beth Raney

4 Comments

A follow up question: I have received about 10 questions in the past hour that are spam/inappropriate content. Much of it looks as though its coming fromwww.change.org. Can you block this website?

https://ask.extension.org/expert/users/360284/submitted

Answer: These questions are not coming from that website. They are only spam links with that URL in the body. I can't block a website to begin with, nor do I have the technical means within the application to scan the body content for words to try and block.

Our spam processing platform is the same platform that undergirds the WordPress authoring service (called Akismet) - and these are not being marked by that platform as spam. There are no other common characteristics about these waves that I can do much about at the moment, and the entry point they are using is about to change within the next month, so that should abate the problem.  

Unfortunately, the only thing that helps mitigate the problem is to mark them as spam in the application. That submits them to Akismet as spam and helps Akismet know they are spam.

Thumb_beth_nov2014 Beth Raney

about 1 year ago

The Draft: Recommendation for Ask an Expert Change document was shared on screen for a bit of today's Meetup to show the difference in what the client will see when they want to ask a question. 

Thumb_beth_nov2014 Beth Raney

about 1 year ago

I am teaching CERT class today and cannot participate.

Thumb_frank__wideman Frank Wideman

about 1 year ago

Thanks for letting me know Frank! I'll try to record.

Thumb_beth_nov2014 Beth Raney

about 1 year ago

Primary Audience: Not Set