Military Consumer Protection Awareness

Event starts: Tuesday, July 17 at 11:00 am EDT

Event ends: Tuesday, July 17 at 12:30 pm EDT

This is a free webinar hosted by the Personal Finance concentration area of the Military Families Learning Network.

The 90 minute webinar will cover the Military Lending Act (MLA), which was enacted in 2006 and implemented by the Department of Defense (DoD), and protects active duty members of the military, their spouses, and their dependents from certain lending practices. These practices could pose risks for service members and their families, and could pose a threat to military readiness and affect service member retention. This webinar will also provide a general overview of the Servicemember Civil Relief Act, particularly its consumer protections, including the ability to: get reduced interest rates on certain loans; to postpone foreclosure, eviction and repossession; and to terminate a phone contract or auto/residential lease.


AFC-credentialed participants can earn 1.5 CEUs. More information about this process is available here. This webinar is approved for 1.5 general CEUs for FinCert Certified Personal Finance Counselors (CPFC).

How to Join the Webinar:

You may connect via the APAN Connect system or Ustream. For tech support for either system, email us at

  • APAN Connect (direct interaction with presenters and audience)

    • To get the URL for the webinar, register in the grey box at the top-right of this page

    • Go mobile by viewing on the Adobe Connect app (Android & iPhone compatible)

    • If you cannot access APAN Connect, view via YouTube Live

  • YouTube Live (broadcast only, limited interaction)

Visit our How to Join page for full information on viewing options and troubleshooting tips.


Andrew Cohen, Director, Office of Financial Readiness at Office of the Deputy Assistant Secretary of Defense for Force Education and Training. Mr. Cohen began his career in the Federal Civil Service in July 2017 as a senior program analyst. As Director, he leads the Financial Readiness team in the planning, direction, control, and coordination of policies and programs to meet the financial literacy and preparedness needs of Service members and their families. Key programs in the Financial Readiness portfolio include financial literacy training, the Personal Financial Management and Counselor programs, the Military Lending Act, continued education of the force regarding the new Blended Retirement System, and assessing the financial literacy/preparedness of the force.

Carol Kando-Pineda is Counsel in the Federal Trade Commission’s Division of Consumer and Business Education where she leads teams to create and distribute free online articles, social media content, print publications, and videos to help people spot scams and manage their money. She heads up the Military Consumer initiative as well as outreach to consumers through public libraries. Carol began her FTC career as a staff attorney bringing false advertising cases; she then became the agency’s Legislative Counsel, serving for several years as a liaison between the FTC and Congress. In 2014, she worked on consumer issues while on temporary assignment to the U.S. House of Representatives’ Committee on Energy and Commerce. She earned her A.B. from Harvard College and her J.D. from Suffolk University School of Law.

Created by Molly Herndon

Primary Audience: Not Set