NeVC: Tracking Impact of Personal Finance FAQs

Tracking Impact of Personal Finance FAQs-- A process that started in April 2008 as a “quick and easy” effort to get started with program evaluation for a new eXtension CoP has begun to yield valuable information. “We would like your feedback on this personal finance frequently asked question.” Anyone who accesses one of the personal finance FAQs on eXtension has seen that sentence at the end of the FAQ. The feedback received shows how users are using FAQs and where additions are needed to make the information more useful. This session will highlight how this evaluation process works and how the CoP uses the information gathered. [Janet Bechman, Purdue University; Barbara O’Neill, Rutgers University]

Presenters

Janet Bechman, Barbara O'Neill

Created by Beth Raney

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